How can we help you?

Open the official Airpost website and use its sign-in or sign-up options. Enter your own email and follow any confirmation instructions shown. Never share your password or verification code with anyone.

Sign in to Airpost, open your profile, and look for the profile-editing controls available in your account. Available fields and options may change as Airpost develops.

Check your spam or junk folder, confirm the email address is correct, and wait a little before requesting another message. If the problem continues, contact Airpost support. Do not send us your password.

Use the post or upload option available in Airpost, select a photo you have the right to share, add any details the composer supports, and follow the on-screen posting status. Do not upload private material or content you do not have permission to publish.

AirClips are Airpost’s short-form video posts. Use the AirClip area and its available upload controls. Processing time can depend on file size, connection quality and device performance.

Stories and Moods are Airpost sharing features. Their availability and exact controls may vary as the service develops. Check the relevant area of the main website for the controls currently available to your account.

Only use music you created, have permission to use, or are otherwise legally entitled to share. Popular commercial songs may require licences. A song appearing online does not automatically mean it is cleared for use.

Use any blocking or safety controls available in Airpost. Avoid sharing sensitive personal information. If you cannot find a control or someone is harassing you, contact support with the username and a clear description of the issue.

Email Airpost support with the username, a content link or description, and why it concerns you. For copyright reports, identify the material and explain the rights concern. Sending a report does not guarantee a particular outcome.

Read the Privacy Policy for a general explanation of information that may be handled by Airpost. For privacy questions or account-data requests, email support. We may need to verify a request before acting.

Check your internet connection, refresh the page once, and try an updated browser. If the problem persists, send support your device/browser details, the page you opened, and what happened. Do not include passwords or verification codes.

Confirm your connection and retry once. If it still fails, email support with the feature name, approximate time, device/browser, and any non-sensitive error message.